The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Copyright

  • All content appearing on this Web site is the property of:

    Flowers Xpress - Augusta, GA Florist
    1046 Broad St
    Augusta, GA 30901
    Copyright © 2012 Flowers Xpress - Augusta, GA Florist. All rights reserved. All logos and graphics are the sole property of Flowers Xpress - Augusta, GA Florist and may not be downloaded, replicated, or used without the express permissions of Flowers Xpress - Augusta, GA Florist Copyright © 2012 Flowers Xpress - Augusta, GA Florist. All rights reserved.



  • Use Of Site

  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Flowers Xpress - Augusta, GA Florist and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Flowers Xpress - Augusta, GA Florist believes that customer conduct violates applicable law or is harmful to the interests of Flowers Xpress - Augusta, GA Florist and its subsidiaries.

    By placing an order with Flowers Xpress Florist by telephone, or by using our Website, you are agreeing to the following Terms and Conditions.

    Payment Payments may be made online via a secure service or by phone using any major credit or debit cards. You do not require a Paypal account to use this payment system. Your card details are not passed onto any other third party.

    Flowers Flowers are perishable goods and are therefore not included in the 7 day ‘cooling off’ period applicable to other goods under the distance selling regulations. This means that once delivered, an order cannot be canceled or the goods may not be returned. The images shown on our website are a combination of our our own work and images from other suppliers, and they are typical examples of the work available to order in each category. We reserve the right to substitute flowers or containers, whenever necessary, with an alternative of equal or greater value and quality.If the substitution will drastically change the style of the product ordered, our designers will call you and inform you of selection options. During seasons such as Valentine's Day and Mother's Day, Flowers Xpress reserves the right to substitute a container or flowers of similar look and feel and of equal value for delivery.



  • Privacy Policy

  • Flowers Xpress - Augusta, GA Florist use of personal information that you may submit to Flowers Xpress - Augusta, GA Florist through this Web site is governed by the Flowers Xpress - Augusta, GA Florist Privacy Policy.

    If you open an account on our site or make a purchase, we need your contact information including your name, e-mail address and mailing address to complete your transaction.

    When opening an account or making a purchase, we may use your purchase history, contact information and other registration information to provide you with more relevant information and email content. We may send emails to our users regarding changes in our services or other information we believe will be of interest to our users. If you prefer not to receive these emails, you can send us an email with the subject line NO EMAILS PLEASE or reply to our email with the subject line NO EMAILS PLEASE.

    If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities on our site, we may collect such information. We may use that information and other information that we obtain from your use of our site to resolve disputes, troubleshoot problems and enforce our agreement for Terms of Use.

    We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Statement. For example, we may be required to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that may be illegal or may expose us to legal liability.

    This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

    All user credit card information is securely communicated using secure socket layer (SSL) software, which is the industry standard and among the best software available for secure commerce transactions.

    If this site contains any links to other websites, we are not responsible for the privacy practices or the content of such websites.

    We may update this Privacy Statement from time to time. You should check this page periodically for changes. By using our site, you consent to the collection and use of your information by us as described in this Privacy Statement.



  • Shipping & Delivery

  • All Flowers Xpress - Augusta, GA Florist local deliveries are made and delivered from our shop at 1046 Broad St., Augusta, GA. Since many of our items pictured are our own design, national and international delivery of these will not be probable. If we cannot find a florist in an area outside of our delivery areas to make the requested arrangement, we will call you and inform you of other options.

    We require the recipient's name, address, and phone number for delivery. Cell phone numbers are also helpful. On delivery to a hospital, it is helpful to have the name and cell number of a family member who might be with the patient.  When an order is being delivered to a work address, a note of the work hours is helpful. When a recipient is not home and our driver feels it is safe to leave the arrangement at the address, he/she will find a place to leave the arrangement, call the recipient and notify them of the location, and place a delivery card on the door or mail box of the recipient. When possible, the driver will go to a neighbor and leave the arrangement. If none of these options are feasible, the driver will bring the order back to the shop and await instructions from the recipient.

    Fees: A local delivery fee of $15.00 will be added to each order, for each address. Late delivery, For orders for same day delivery called in after 3:00, there will be $20 delivery fee and after 4:00 delivery fee will be $40. (For shipping dry goods products by Fed Ex, Brown, or Postal outside our local delivery area, this fee may vary and we will call you to make arrangements if the shipping and handling is more than the $10.00.)

    Zip Codes: Augusta 30907, Augusta 30909, Augusta 30906, Augusta 30901, Augusta 30904, Fort Gordon 30905, Martinez 30907, Evans 30809, some areas of Grovetown 30813, some areas of Hephzibah 30815, North Augusta SC 29841, and some parts of North Augusta SC 29860. If you need delivery to a zip code that we only deliver to in part, please call us and we can confirm the delivery area.

    Hospitals: Medical College of Georgia, Doctor's Hospital, University Hospital, Eisenhower, Select Specialty Hospital, Walton Rehab Hospital.

    Retirement and Nursing Homes: Atria Martinez - Countryside Garrett Manor - Countryside Jones Manor - Davant Place - Jensen's Wymberly - Jones Manor - Old Evans Personal Care Home, Kentwood, Sunrise Assisted Living of Augusta, Westwood, Windermere Health, Washington Commons and Brandon Wilde. We deliver to Anne Maria, Brookdale-Sterling House, NHC Healthcare, Hammond House, Vintage Gardens at Sweetwater in North Augusta, SC

    Funeral Homes: McNeil, Platt's, Elliott Sons, Thomas Poteet and Son, Poteet, C.A. Reid, Chance and Hydrick, Thomas King, Kinsey and Walton, Mays Mortuary; Napier in Graniteville, SC; Brightharp, Poseys, and Rowland in North Augusta, SC . 

    Delivery Cut Off Times: U.S. orders must be received before 2:00 pm in the recipient's time zone to assure same-day delivery. If time has caught you running behind, please just call us at 706-722-3277 and we will work with you to try to get your delivery out that day. For other orders, the delivery will go the following day, unless you state a specific date in the special instructions portion of your shopping cart.

    Timed Deliveries: We do not accept specific time deliveries, but orders going to schools, employees, and funerals will be delivered on priority basis. Funeral orders will be delivered approximately 2 hours before the funeral service. We will do our best to accommodate your specific needs.  During peak periods, such as Valentines, Mothers Day and Christmas, deliveries will be made between 8am and 8pm.

    Emergency Deliveries: We are available on Sundays and Mondays for funeral work only at 803-221-7773. This is a cell number, so please leave a message if I do not answer and I will call you back as soon as possible. Deliveries to Fort Gordon: We will not accept the order for delivery on base without a Street Name, Building Number or Name, and the recipient's Cell Phone Number. We do not deliver to any student dormitories.

    Cemetery deliveries: We must have the name and address of the cemetery, and plot information. We request 2 day advanced notice for cemetery delivery.

    International Orders: We accept international orders from any countries other than OFAC Countries: OFAC Country List Balkans Belarus Burma Ivory Coast Cuba Liberia Democratic Republic of the Congo Iran Iraq North Korea Sudan Syria Zimbabwe



  • Sales Tax

  • Flowers Xpress - Augusta, GA Florist charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.



  • Warranties

  • Note from Kathy at Flowers Xpress.

    We promise to provide you with the freshest flowers, the coolest designs, and the most value for your money possible. Flowers Xpress prides itself on its excellent reputation for customer satisfaction, and we want you to be satisfied with the product you receive. If you have any complaints with the product you have received, then please notify us within 48 hours. We will investigate your complaint and when found to be genuine, a replacement or refund will be given.

    Because of bank processing, if payment was made by check or credit card, please allow 5 business days for the credit to appear back into your account.

    We will not accept complaints after 5 days of the delivery date, owing to the perishable nature of the goods.



  • Return Policy

  • Flowers Xpress - Augusta, GA Florist reserves the right to change its payment procedures at any time without prior notice to you. Flowers Xpress - Augusta, GA Florist will refund in 100% on orders that do not have customer satisfaction due to negligence on our part in workmanship, delivery, or freshness. (We have to admit, we are not used to giving refunds, but get many calls, emails, and letters of gratitude from our satisfied customers.)  

    Because of bank processing, please allow 5 days for the credit to appear in your account.

    See "Contact Us" for contact information. REPLACEMENT: Although it is rarely necessary, should there be a replacement offered for an order the time limit for picking up replacement flowers will be one week (7 days) from the day we agree to replace the flowers.



  • Store Hours

  • Our Hours: OPEN: Tuesday - Friday 9:30-6 • Saturday 10-2 CLosed Sunday and Monday LOCATION: 1046 Broad Street in the heart of downtown Augusta, Georgia … and still just a few convenient minutes from downtown North Augusta, SC

    See "Contact Us" for contact information.